Terms and Conditions
Effective Date: June 23, 2025
Welcome to Leal Logistics. These Terms and Conditions (“Terms”) govern your use of our services, websites located at https://lealgistics.com and https://leallogisticsllc.com, and any communication platforms used by our business, including SMS messaging. By accessing our website, contacting us, or utilizing our services, you agree to these Terms in full.
These Terms function as a legal agreement between you (the user or client) and Leal Logistics. We make our information, services, and technology available to assist with logistics, dispatch, and transportation needs. In return, you agree to use our platforms and services in accordance with these Terms.
1. Service Use and Limitations
Leal Logistics reserves the right to modify, withdraw, cancel, or refuse services at our discretion, with or without notice. All financial transactions, estimates, and service engagements are subject to our internal approval process and availability.
We strive to keep information on our websites and communication platforms accurate and up to date, but we are not liable for occasional errors, outdated content, delays, or interruptions. Users acknowledge that service delivery is subject to operational variables, including but not limited to location, weather, and equipment availability.
2. User Behavior and Restrictions
You agree not to engage in any unlawful, abusive, harassing, defamatory, or discriminatory behavior through our platforms. Hate speech, bullying, explicit content, and spam—including promotional messages not approved by Leal Logistics—are strictly prohibited.
We reserve the right to disable, restrict, or block access to any user, account, or contact found violating these terms or disrupting our business operations in any way.
3. Copyright and Intellectual Property
All content, branding, text, graphics, and materials on our websites are the intellectual property of Leal Logistics and may not be copied, distributed, adapted, or reused for commercial purposes without our prior written consent. Attribution and usage rights may be granted upon request for non-commercial use only.
4. SMS Communication and Consent
By submitting your phone number through our website or during any communication with our business, you agree to receive text messages from Leal Logistics. These may include appointment confirmations, shipment updates, delivery alerts, or occasional promotional content. Message frequency will vary. Standard message and data rates may apply. You can reply STOP to opt out at any time or HELP for support.
5. Account and Access Rights
If user login credentials or account portals are provided, users are responsible for safeguarding their login information. Unauthorized use or sharing of login access is strictly prohibited. We reserve the right to suspend or revoke access if misuse is detected.
6. Liability and Disclaimer
Leal Logistics is not responsible for damages caused by delays, system outages, errors in digital content, or third-party service failures. We provide all information and services “as is” without warranties, express or implied.
7. Jurisdiction and Dispute Resolution
These Terms are governed by the laws of the State of Michigan. Any disputes related to our services or website shall be resolved exclusively in the state or federal courts located within Michigan.
8. Changes to These Terms
We reserve the right to update or change these Terms at any time. Updates will be posted on our website and are effective upon publication. Continued use of our services after such changes constitutes your acceptance of the revised Terms.
Contact Information
If you have any questions or concerns about these Terms, you may contact us at:
Leal Logistics
Phone: 616-262-1831
Email: jeremy@lealgistics.com
Website: https://lealgistics.com
Return and Refund Policy
Effective Date: June 23, 2025
At Leal Logistics, we are committed to providing reliable and timely logistics and transportation services. If you experience an issue with a service or product related to our business operations, this Return and Refund Policy outlines your options and our procedures.
1. Terms of Return
Requests for returns or refunds must be submitted within 7 calendar days of the completed service date or delivery of a logistics-related product. After this window, we cannot guarantee a refund or service adjustment.
2. State of Return
For any physical goods (e.g., logistics hardware, branded supplies), items must be unused, undamaged, and returned in their original packaging. If the return is due to service dissatisfaction, documentation or communication regarding the issue may be requested to validate the concern.
3. Valid Reasons for Return
We will accept return or refund requests under the following conditions:
We do not offer refunds for services rendered where no performance issue or written discrepancy is documented.
4. Return Process
To initiate a return or refund request, please contact our customer support team at jeremy@lealgistics.com or call 616-262-1831 within 7 days of your service date or delivery. Include your name, contact information, date of service or delivery, and a brief description of the issue. If applicable, include photos or evidence.
If a physical return is required, you will be provided with instructions and a return address. Return shipping costs are the responsibility of the customer unless the error was made by Leal Logistics.
5. Refund Process
If your request is approved, a refund will be issued to your original form of payment within 7 to 10 business days from approval. In some cases, we may offer a service credit in lieu of a refund, based on the nature of the original transaction.
Refunds are subject to verification, and we reserve the right to deny any refund that does not comply with this policy.
6. Contact Information
For all return or refund requests or related concerns, please contact:
Leal Logistics
Email: jeremy@lealgistics.com
Phone: 616-262-1831
Website: https://lealgistics.com
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